Frequently asked questions

Send us your passport nationality, UAE residence status and destination. We check the current rule before asking you to pay.

Plan for about 15 to 20 working days after your appointment, and book the appointment early. Summer slots fill up months ahead. We tell you the current wait when you enquire.

It depends on your passport and destination. Each visa page has a checklist you can tick off, and we confirm the exact list for your passport before you pay.

Every visa page shows the total, split into the government fee and our service fee. For example, Schengen is AED 355 + AED 395 = AED 750 per traveller. We confirm the current fee in writing.

Yes. Tell us their age and mobility needs and we suggest hotels close to the Haram, arrange wheelchair help where needed, and keep the family in one WhatsApp thread.

No. The embassy or immigration authority decides. We can control the quality of the file and the clarity of the process.

Yes. We can coordinate the family file, appointment and document checklist together so nobody is handled in a separate thread.

The website can show indicative AED, PKR, INR and USD equivalents. The final payable amount is confirmed in AED before submission.

Use the Track page with your reference number and the last 4 digits of your phone number, or message the same WhatsApp thread you started with us.

A consultant contacts you, checks the current rules for your passport and residence, and sends a written quote that shows the government fee and our service fee separately. Nothing is charged until you agree to the quote.

Enquiries are stored in a secured database that only our staff can see. Please do not send passport numbers or documents through website forms. When documents are needed, we tell you a secure way to share them.

No. Most applications are handled online and on WhatsApp. If an embassy needs biometrics, we book the appointment and tell you where to go. You are welcome at our BurJuman office too.