Terms of service

Last updated: 8 November 2026. These terms apply to this website, operated by DD Visa Hub, Bank Street Building, Office No. 216, BurJuman, Dubai, United Arab Emirates.

Information on this website

We publish visa and travel information to help you plan. Entry requirements, document lists, government fees, appointment availability and processing times are set by the relevant authorities and can change without notice. Prices on this website are indicative. The price you pay, what it includes and the cancellation terms are confirmed in a written quote before you pay.

No guarantee of a visa or entry

Only the relevant government, embassy, consulate, airline or border authority decides whether to issue a visa or allow entry. Our service is to advise you, prepare and check your application and manage the process. We cannot guarantee an approval, a processing time or an appointment. Please do not make non-refundable travel plans until your visa is issued.

Government and third-party fees

Government, visa-centre and supplier fees are paid to those parties and are usually non-refundable once submitted, whatever the outcome. Our service fee and any refund terms are stated in your written quote.

Your responsibilities

Please give us accurate, complete and genuine information and documents. An application can be refused, and fees lost, if information is incorrect or documents are not genuine.

Tours, Umrah, flights, hotels and tickets

Packages, fares and tickets shown are examples, not live availability. Bookings are confirmed only after we check availability with the supplier and you accept the written quote. Supplier terms apply to each booking.

Using this website

Please use the website lawfully and do not try to access systems or data you are not authorised to access. Website content may be updated or corrected at any time.

Law and disputes

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. If you have a complaint, contact support@ddvisahub.com first and we will work with you to resolve it.