Privacy policy

Last updated: 8 November 2026. This website is operated by DD Visa Hub, Bank Street Building, Office No. 216, BurJuman, Dubai, United Arab Emirates ("DD Visa Hub", "we").

What we collect

• Enquiries and application requests you send through our forms: name, phone or WhatsApp number, email, destination, nationality, travel dates, number of travellers and any notes you write.
• Email updates: your email address, if you subscribe.
• Status checks: the reference and phone digits you enter, used only to find your application.
• Technical data our hosting provider records for security, such as IP address, browser type and pages requested.

Please do not send passport numbers or identity documents through website forms. When documents are needed, we tell you a secure way to share them.

Why we use it

• To reply to your enquiry, check visa requirements and prepare a quote.
• To process a service you ask us to carry out, including sharing the necessary details with embassies, visa centres, airlines, hotels and other suppliers for that service.
• To send email updates you subscribed to. Every email lets you unsubscribe.
• To keep the website secure and prevent misuse.

We do not sell your personal data.

Where it is stored

Form submissions are stored in our secured database (Supabase), accessible only to authorised DD Visa Hub staff. Messages you send by WhatsApp or email are also handled under WhatsApp's and your email provider's terms.

How long we keep it

We keep enquiries only as long as we need them to answer and follow up with you. Records of services we provide are kept for as long as UAE law requires for business records. You can ask us to delete your data earlier where the law allows.

Third-party services on this website

Pages load fonts from Google Fonts and some photos from Unsplash. These services receive technical information such as your IP address when your browser requests them. Links to WhatsApp, Google Maps and Google reviews take you to those services. This website does not use advertising trackers.

Your choices

You can ask to see, correct or delete the personal data we hold about you, or to stop email updates, by writing to support@ddvisahub.com.

Contact

DD Visa Hub, Bank Street Building, Office No. 216, BurJuman, Dubai, United Arab Emirates. Email support@ddvisahub.com, phone +971 54 731 7006.